Delivery Policy

Immediate Despatch
Everything on our website is in stock, ready to despatch, unless specifically stated otherwise. We aim to despatch within 2 working days but 99.9% of orders placed before 2.00pm Monday to Friday are despatched the same day. We are unable to despatch on weekends or Bank Holidays.
You decide the delivery method when you checkout
We offer all Royal Mail services, including first and second class, recorded and Special Delivery (guaranteed next day).
We offer a choice of courier services, allowing you to specify the time of day for your delivery. (postcode exclusions apply)
We reserve the right to use any carrier to deliver your parcel, which may or may not be the one you select at the checkout. Where possible we will, however, select a carrier offering a commensurate service.
Free Delivery:
- On highlighted promotional items across the website.
- On all products in our Skate, BMX and Rock departments.
- On all orders over £100, irrespective of department, delivered to mainland England, Wales, Scottish Lowlands and BFPO addresses.
- On all orders over £250, irrespective of department, delivered to Eire, UK Islands and Scottish Highlands - Postcode Definitions.
- Exclusions:
  - Items weighing more than 2kg being shipped to UK Islands or Scottish Highlands.
  - Bulky items such as some watercraft.
  - BFPO parcels exceeding 1.05m in length.
Up-front delivery prices
- No nasty surprises when you checkout!
- Delivery options and prices are shown at the bottom of every product description page and within your shopping basket.
We deliver to any address , not just your card billing address. Choose work, friends or family if you wish.
We ship worldwide and offer a choice of services when you checkout. Please e-mail for a quote if your country does not appear in our list.
We are unable to deliver to any PO BOX address.
We will refund return delivery charges if we despatch faulty or damaged goods, goods not ordered by the customer or substitute goods which the customer prefers not to accept. In all instances our prior consent to the item being returned is required and we reserve the right to stipulate the return delivery method. If you choose an alternative delivery method, this will be at your own expense. Customers shall pay return delivery charges in all other instances.
Delivery charges include packaging and handling and are based on weight. Product weights are estimated to include packaging, the weight of which may vary.
Undelivered parcels will be re-delivered at the customers expense.
Undelivered parcels, returned to us by a courier, will be subject to a return delivery charge.
Quoted delivery times and dates are not guaranteed because once a parcel leaves our premises, it is in the hands of a third party carrier. These times are all given to us by the carriers.
Damage in transit can only be claimed if, when accepting a courier delivery, the damage is reported upon signing for the goods, or if we are notified within 2 working days of the parcel being delivered.
All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products for any reason what so ever.

We shall not be liable for delays, losses or damage incurred after the date of despatch, which are at the customer’s risk.
All delivery conditions and charges are subject to change without prior notice.

Track & Trace - just click the relevant logo.