Most goods we sell are covered by a manufacturer's or distributor's warranty.
Manufacturer's or distributor's warranties cover faulty design, manufacture and materials but exclude faults or damage caused by impact, wear and tear, accident, neglect or misuse.
Warranty terms and conditions vary according to the manufacturer/distributor.
Please contact the manufacturer/distributor to confirm their specific terms and conditions.
All warranty claims are at the manufacturer's or distributor's sole discretion.
Any partially or wholly successful warranty claim shall infer no admission of liability on the part of the retailer, the distributor or the manufacturer.
Manufacturer's warranties are in addition to and do not replace your statutory rights.
Used and ex-demonstration items are sold with no warranty.
Examples of things which would normally be covered under warranty, providing there is no evidence of impact, accident, neglect or misuse include:
- Broken or missing components.
- Split seams on bags or clothing.
- Misaligned stitching.
- Delamination of snowboard or skateboard decks.
- Structural defects in any product.
- Spinning or misaligned deck inserts.
- Fogging on goggles caused by a defective gasket seal.
- Plus a whole host of other issues specific to individual products.
When a product has been used, examples of things which are not covered under warranty include:
- Damage to any snowboard equipment, ski equipment or clothing when used on a dry slope, when coming into contact with any object or surface other than snow or arising from the use of ski lifts or chair lifts. Snowboard bindings accidentally trapped under a descending seat are likely to snap and are not covered under warranty.
- Damage to snowboards or skis caused by the improper mounting of bindings, including the use of incorrect mounting hardware. Base dimples can arise on a snowboard if mounting hardware is over tightened. Base protrusions or 'popping' can occur if the mounting hardware used is too long.
- Damage to clothing or equipment caused by contact with the metal edges of snowboards, skis or other sharp objects.
- Damage to any wakeboard or water sports equipment coming into contact with any object or surface other than water.
- Damage to any sporting equipment caused by an 'unconventional' or 'heavy' landing following a jump, aerial manoeuvre, accidental fall or misuse.
- Impact damage to skateboards, scooters and BMX bikes.
- Classic skateboard deck snaps or pressure cracks (typically across the deck above the trucks) caused by one or both feet being in the wrong position on the deck when landing.
- Chips, scrapes and abrasions to paintwork or the surface material on any sporting equipment.
- Chips, cracks or breaks to the wooden structure of a skateboard deck, other than delamination.
- Cross threaded screws or screw inserts.
- Damage caused by the use of incorrect screw drivers, spanners or tools.
- Oxidisation or minor surface rust on metal surfaces or edges.
- Damage to bags or luggage caused by baggage handlers or by overloading the bag.
- Rips, tears or abrasion to fabrics and materials.
- Loss of waterproofing properties, discolouration or fading of fabrics if the manufacturer's washing instructions are not followed.
- Fading caused by prolonged exposure to UV light. Please note, UV rays can be particularly harsh in the mountains and colours will fade over time.
- Natural variations in colour, texture or appearance due to the use of natural materials or the hand made nature of some products.
- Material breakdown caused by the use of solvents, adhesives or resins.
- Damage caused by any post-purchase modification or customisation.
The above lists are for illustration purposes only and are not exhaustive or comprehensive.
How to Make a Claim
To make a warranty claim, please complete our Warranty Claims Form.
Please be sure to attach photographs clearly illustrating the specific problems you have encountered.
Wherever possible, we will use your photographic evidence to evaluate your claim so you may not need to return the goods to us.
Please do NOT return goods until we ask you to do so.
Sometimes goods will need to be sent direct to manufacturers or distributors, or they may not need to be returned at all.
Depending on the circumstances, the cost of returning goods may be reclaimable but prior agreement will need to be reached.
You will need to use an economical delivery method for returning items.
Royal Mail Special Delivery is not usually either necessary or economical.
Under the Sale of Goods Act your contract is with us, the retailer, and not with the manufacturer or distributor.
When making a warranty claim, we should always be your first point of contact.
After you have contacted us, due to the technical nature of the products we sell, we reserve the right to require customers to liaise directly with manufacturers or distributors in the event of a warranty claim.
We will inform you if this should be the case.