Click & Collect

We offer a Click & Collect service from our warehouse in Watford. Whether you live locally or are just passing through the area, you can shop with ease knowing that your kit will be ready to pick up around the corner.

Collections

Before you arrive:

  • • Shop online as usual.
  • • Chat to our product experts via our messaging system or over the phone.
  • • Place your order online, choosing "Collect in Store" at checkout.
  • • We will email you when your order is ready to collect.

When you arrive:

  • • We have plenty of parking on site.
  • • Come to reception and ring the doorbell.
  • • A member of staff will greet you and let you into our reception area.
  • • They will ask for your order reference, please have this ready when you arrive.
  • • Wait in reception whilst we grab your order - this should only take a few minutes.
  • • Try your items on in the comfort of your own home.

 

Returns

Before you arrive:

  • • Fill out a Returns Form online.
  • • Package your return, remembering to include your order reference inside the parcel.
  • • Check our opening hours

When you arrive:

  • • We have plenty of parking on site.
  • • Ring the doorbell at reception.
  • • A member of staff will greet you and let you into our reception area.
  • • They will collect your parcel from you and hand it over to our returns team.
  • • Our returns team will send you an email to let you know that your return has been processed the same day!
  • • You will receive your refund within 5 working days.

 

Looking for our Mountain Sports Shop? Please click here to find out more.