Credit Notes

If you have a credit note, please:

  • Shop online in the usual way.  
  • Enter your credit note number into the "Add Voucher Code" box in the bottom left corner of your basket.  
  • The value of your voucher will be deducted from your basket.  

Terms & Conditions

  • Credit notes expire 6 months from the date of issue and cannot be extended. 
  • No change given; unused value will be forfeited.
  • The credit note can only be used by the account holder it was issued to.
  • Lost credit notes cannot be replaced – look after them, they are like hard cash!
  • If you spend a credit note and return the goods, a new credit note will be issued.  Cash refunds can not be given if you spend a credit note.
  • Additional terms and conditions may apply, as referred to in e-mail messages accompanying your credit note.