If you have a credit note, please:

• Shop online in the usual way.  
• Look for the "Add Voucher Code" box and button at the bottom of your shopping basket.  
• Enter your code and hit the button.
• The value of your voucher will be deducted from your basket.  
• Nice and easy!

• Credit notes expire 6 months from the date of issue and cannot be extended. 
• No change given; unused value will be forfeited.
• The credit note can only be used by the account holder it was issued to.
• Lost credit notes cannot be replaced – look after them, they are like hard cash!
• If you spend a credit note and return the goods, a new credit note will be issued.  Cash refunds can not be given if you spend a credit note.
• Additional terms and conditions may apply, as referred to in e-mail messages accompanying your credit note.