Customer Services Assistant | Full Time

Location: Head Office, Watford

A little about you

As a Customer Service Assistant, you will play a very important role in achieving our operational goals. You will be friendly and enthusiastic, with the responsibility to deliver first class customer service via telephone and e-mail.

What we need:

Deliver excellent customer service..

  • • Understand the customer journey and be committed to delivering an unrivalled level of customer service.

  • • Have the ability to listen to the customer, and determine their needs accurately.

  • Have a good understanding of our product range to help recommend products to our customers.

  • Have a passion for problem solving, in order to deliver an outcome to the customer in a timely manner.

 

Process all customer related tasks accurately and efficiently.

  • • Working in a team, deal with all incoming customer enquiries.

  • • Process multi channel enquiries via our internal messaging system. 

  • • Assist our returns department during busy periods.

  • • Assist customers with warranty enquiries.

  • • Liaise with couriers to ensure deliveries arrive on time.

 

Key Skills:

  • • Relevant experience in a busy customer services environment.

  • • Have a willingness to help solve problems.

  • • Have a friendly demeanor.

  • • Have an excellent attention to detail.

  • • Have the ability to multi-task.

 
 

To view our application procedure: Please Click Here

We can't wait to hear from you!

View all current vacancies