Delivery

Covid Impact

We’re despatching parcels as normal, with all our usual delivery options but some parcels are taking longer than usual to be delivered. Royal Mail deliveries are worst affected, especially for 2nd class and airmail.  Next day delivery services (with the exception of Royal Mail Special Delivery) are not guaranteed next day and occasionally delays have been occurring. We always recommend using courier delivery, (DHL, DPD or Parcelforce) or Royal Mail Special Delivery for the most reliable and prompt delivery service.

Last Posting Dates for Christmas

Our advice

    ●  Delivery times are not guaranteed so shop early if you can.

    ●  Please do not choose Royal Mail second class or airmail even if you order in plenty of time for Christmas.  Their service is unreliable and slow especially approaching Christmas.

    ●  Royal Mail Special Delivery guarantees next day delivery but no other service does - please bear this in mind.

    ●  Royal Mail Special Delivery is guaranteed next day but Royal Mail stop work at noon on the 24th so your parcel may not be delivered in time if you order on the 23rd.

    ●  For International customers, we always recommend DHL Express as the fastest and most reliable service.

CountryDate *CarrierService
UKFri 18 DecRoyal Mail2nd Class
2nd Class Signed For
Mon 21 DecRoyal Mail1st Class
1st Class Signed For
Tracked 48
Tue 22 DecRoyal Mail
Parcelforce
Tracked 24
2 days
Wed 23 DecRoyal Mail
Parcelforce
DPD
City Sprint
Special Delivery
Next Day
Next Day
Same Day
EuropeFri 11 DecParcelforce2nd Class
Euro Priority
Mon 14 DecDHLEconomy
Wed 16 DecRoyal MailAirmail
Airmail Tracked & Signed
Rest of
World
Wed 9 DecRoyal MailAirmail
Airmail Tracked & Signed
Fri 11 DecDHLEconomy

 * Orders must be placed before 2:00pm 

Free Standard Delivery

Free standard delivery is available on a wide variety of products across our website.

Orders over £100 qualify for free delivery to England, Wales, Scottish Lowlands and BFPO. 

We deliver to BFPO providing your parcel does not exceed 1.05m in length. We are not able to deliver to a military base if you do not use a BFPO address. If you provide us with a military or BFPO address to which we are unable to deliver for either of these reasons, you will be liable for return and potentially repeat delivery charges.

Orders over £250 qualify for free delivery to UK islands, Scottish Highlands, Northern Ireland and most of the EU, with the exception of Azores, Balearic Islands, Canary Islands, Cyprus, Gibraltar, Lithuania, Madeira, Malta and Romania. 

Next Day Delivery

Order before 2:00 PM, Monday to Friday and select Next Day Delivery at checkout. Orders placed after 2:00 PM, at weekends or on Bank Holidays will be dispatched on the next working day. Only available on products that are in stock. Not available on goods stored in one of our satellite warehouses, as transshipment may cause a slight delay. The only next day service which is guaranteed to be next day is Royal Mail Special Delivery.  All other next day services are not guaranteed next day.

Instant Delivery Quote

For an instant delivery quote without having to register or checkout, please add goods to your basket and click on the 'Delivery Quote' button in the bottom row of your basket. You will be presented with a full range of delivery options, including prices and estimated delivery times.

Services include:

    • Same day guaranteed
    • Next day guaranteed - using Royal Mail Special Delivery
    • Next day not guaranteed - using courier
    • Economy
    • International 

International Delivery

We offer a range of different international delivery options. For a delivery quote please add items to your basket and click on the 'Delivery Quote' button in the bottom row of your basket. You will be presented with a range of delivery options, including prices and estimated delivery times.

VAT & Taxes

No additional taxes or charges apply if your parcel is delivered inside the EU. For countries outside the EU, local import duty and tax may apply. Any such charges must be paid by the customer. Please check with your local tax authority before placing your order. We will refund VAT if we export your parcel directly to an address outside the EU. Please order online in the usual way, then contact us by email within 7 days of placing your order.

Volume Surcharges

Delivery prices quoted are based on the weight of items in your basket. Couriers may apply surcharges to high volume parcels but we will contact you if this applies to your order. We reserve the right to ship your goods minus their original packaging in order to minimise parcel volume and to keep delivery charges as low as possible; we may do this without seeking your prior consent in order to expedite the shipment.

Russia

All parcels must be delivered to a business address and not a residential address. 
For parcels over 2KG please Contact Us for a delivery quote.

Brand Restrictions

We are unable to deliver Analog, Anon, Burton and Patagonia to addresses outside of the EU or EEA.  We can therefore only delivery these brands to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,  Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden Switzerland and the UK.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted.

If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products.

Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost. 

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods