Free Returns

To return goods free of charge please:

1) Ensure you have received our email authorisation to do so.  

2) Choose a delivery method

3) Attach TWO address labels to your parcel:

a) Our address label, using the link sent by email

b) The delivery company's address label

     Both address labels are needed

 


In Store

In Store

Sorry, we are currently unable to accept in-store returns.

Our Returns Form must be completed prior to returning your goods.

Excludes water sports products which go to a different address.

Goods must be returned in a sealed bag or box with the relevant paperwork enclosed.

 

 Our Address


Royal Mail

Royal Mail

Max 20kg and 61 x 46 x 46cm

Find your local Post Office

Open 7 days, early until late

 

 Create Return


In Post

InPost 24/7 Lockers

Max 15kg and 64 x 38 x 38cm

Over 1,100 locations

Open 7 days, 24 hours

 

 Create Return

 

Collect Plus

Collect Plus

Collect Plus

Max 10kg and 50 x 30 x 30cm

Over 7,000 locations

Open 7 days, early until late

 

 

 Create Return

 

Large Parcels

Parcel Force Worldwide

Parcel Force

Best for large parcels.

Max weight 30kg, up to 2.5m long.

Drop off at any Post Office.

 

 Contact Us

for a pre-paid  label.

 

International Returns

We do not have a free returns service for international customers so please use your local post office or a courier. Please send a copy of your receipt so we can reimburse the expense for you.

You must attach a CN22 label to the outside of your parcel; CLICK HERE to print one and complete as shown below:

Brown - Tick this box

Red - Enter "Returned items, no commercial value" followed by a list of what you are returning

Blue = Parcel Weight

Green - Enter "0"

Purple = Date and Signature

Failure to comply could result in your parcel not being delivered or in customs charges being re-charged to you.

 

CN22