Terms & Conditions

Absolute-Snow is a trading name of The Boarding Company Limited, registered in England under number 5409600.
The Boarding Company is VAT registered no. 873290605
All references to the company, us, I, we or 'our' shall mean The Boarding Company Limited.
All references to the customer or you shall mean the person or persons visiting one of our website or premises or purchasing or agreeing to purchase goods from The Boarding Company Limited.
All references to the website shall include reference to all domains owned by The Boarding Company Limited.

By using any of our websites or by making a purchase from The Boarding Company Limited, you are agreeing to these terms and conditions.
All transactions with The Boarding Company Limited will be governed by these terms and conditions, whether executed online, by e-mail, fax, telephone, in person or by post.
All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales.
Nothing in these terms and conditions will be deemed to affect your statutory rights.

Products are sold singly unless otherwise stated.
Every effort is made to ensure the colours depicted on our websites match as closely as possible those of the actual products. Differences may be apparent on some screens due to the technical properties of the screen. Natural lighting conditions vary enormously depending on the weather and the position of the sun, causing the same colour to appear to be different. Our photo studio lighting aims to pick a mid point. For these reasons we are unable to guarantee that the colours of products depicted on our website will precisely match the colour of the products you receive.
Product specifications are checked to the best of our ability and, whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter product specifications without notice.
The Boarding Company Limited accepts no liability for any loss or injury caused to individuals, property, possessions or third parties by the breakage (accidental, deliberate or otherwise) or misuse or manufacturing or design fault of any product supplied by us.
If we sell out of a product or are unable to supply you with a product you have purchased, we will offer you alternative products or provide a full refund. We shall not be liable for any compensation claims for any breach of contract or any consequential losses or inconvenience you may have incurred.
If we customise a product or custom build a product to your specific requirements - such as but not limited to the mounting of ski bindings, the applying of grip tape to a skateboard deck, altering any product to your specifications you will not be able to cancel your order or to return the goods for a refund after the work has begun. As such you forgo your right to cancel your order.

Mounting of Ski Bindings
You must take your skis to a qualified ski technician to fine tune the precise boot to bindings fit before you go skiing.
You must ensure the mounting information you provide is correct. Refunds will not be given if you provide incorrect mounting information.
You will not be able to cancel your order or to return the skis or bindings for a refund after the mounting service has begun.
You understand and accept that your skis and bindings must be properly maintained and inspected prior to each use.
We accept no responsibility for any injury or damage caused to the skier, their equipment or others due to the set-up and mounting of bindings.

All prices include UK VAT at the current rate, where and when applicable.
All prices, invoices, transactions and receipts will be in Sterling. The website offers customers the opportunity to view prices in other currencies purely for illustrative purposes, based on estimated exchange rates.
It is the policy of The Boarding Company Limited to offer goods at the most reasonable price possible, however, if due to circumstances beyond our control we deem it necessary to alter any advertised price, special offer or promotion, we reserve the right to do so without prior notice.
All recommended retail prices (RRPs) are those provided by the manufacturers or distributors of the products in question.

Price Match Guarantee
Price match claims must be made prior to making your purchase and also must:
* Be in stock in the other shop
* Be the same make, model, colour, size and season ie like for like
* Include the total offer, including bonus items or services such as our free or half price bags, grip tape supply and/or application, mounting of ski bindings, free SD cards for action cameras, etc.
* Include delivery charges
* Include delivery within the same time frame

Please note:
* Vouchers can only be spent by the person to whom they were issued.
* Vouchers can only be used once and cannot be extended
* 100% vouchers can only be used for purchasing the item for which they were issued.
* 100% vouchers expire after 7 days

* Auction listings (we will price match "Buy it Now")
* Products sold by private individuals and unofficial retailers
* Used, ex-display, samples and ex-demonstration goods
* Use in conjunction with any other promotional or discount we may offer.
* Situations where we would end up selling below or cost price
* Items custom fitted in our shop such as ski boots, snowboard boots, insoles and skis/ski bindings
* Retrospective price match requests for anything purchased in our shop. Retrospective price match requests for items purchased online will be considered, at our discretion, providing the request is made within 7 days of purchase.

All credit and debit card transactions must be authorised by the card issuer.
If the issuer of your card refuses to authorise payment to us or if validation of your card is not immediately available, The Boarding Company Limited will not be liable for any delay and/or non-delivery of your order.
The Boarding Company Limited reserves the right to:
* Conduct our own enquiries into the validity of any credit or debit card payment and/or to use the services of an agent in so doing.
* Restrict delivery to the cardholders address.
* Decline any transaction or sale for any reason whatsoever without declaring the reasons for such action.
* Delay shipments until satisfied as to the authenticity of any payment via whatever means.
All items supplied to the customer remain the property of The Boarding Company Limited until final payment of all sums owing in respect of those goods has been received in full by us.
Gift vouchers can not be traded commercially and can only be used by the voucher purchaser or original intended recipient.

Gift Card
Expires 1 Year from date of purchase.
No change given; unused value will be forfeited.
Cannot be purchased using a promotional voucher code of any kind.
Cannot be spent in conjunction with a promotional voucher code of any kind.
Lost or stolen vouchers cannot be replaced – look after them, they are like hard cash!
Vouchers can not be traded commercially and can only be used by the voucher purchaser or original intended recipient.

Credit Notes
Credit notes expire 6 months from the date of issue and cannot be extended.
No change given; unused value will be forfeited.
The credit note can only be used by the account holder it was issued to.
Lost credit notes cannot be replaced – look after them, they are like hard cash!
If you spend a credit note and return the goods, a new credit note will be issued. Cash refunds can not be given if you spend a credit note.
Additional terms and conditions may apply, as referred to in e-mail messages accompanying your credit note.

The Boarding Company Limited will not be liable for non-performances of our obligations caused by or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as acts of God, riots, civil commotion, flood, fire, extreme weather event and legislation.
If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then liability will be limited to the value of the items together with any associated delivery charges.

No liability is accepted for third party websites linked to or from or accessible through our websites nor do we approve or endorse the contents of any such sites.
The entire contents of our websites are copyrighted with all rights reserved and remain the property of The Boarding Company Limited.
Copying and storage of this web site for permanent use or incorporation and reproduction whether for new media or paper use is strictly prohibited.
You may download or print selections of this web site if only used for your personal information and not for reproduction.
You agree that information or material accessed or downloaded through our web pages for personal or private use is done so entirely at your own risk and that you accept responsibility for any damage to hardware or software or data loss even if we are aware of the possibilities of such damage.
Information supplied on our web pages is for guidance only and does not in any part form a contract and may be subject to change without notice.
Reasonable effort is made to ensure we provide accurate and current information on our web pages. We are not liable for any incidental, consequential, cumulative, direct or indirect losses or damages from the use or misuse or inability to use, including omissions and misrepresentations and any errors on our web pages.

All videos contained within our websites are intended for illustrative purposes only and may not express the ideas or opinions of The Boarding Company Limited.
Videos are used to communicate demonstrations of selected products and may not refer directly to the product you are looking to purchase.
All videos that are branded with the 'Absolute-Snow.co.uk' logo are property of The Boarding Company Limited and reproduction/distribution is strictly prohibited.

Terms & Conditions apply to all marketing promotions as defined elsewhere including but not limited to those listed below:

Extra 10% Off Promotional Packages
* When you purchase any combination of the qualifying items in a single transaction, a 10% discount will be applied when you use the applicable code at the checkout.
* The extra 10% discount is in addition to any discounts already applying to the individual products, but cannot be used with any additional codes to further discount the individual products.
* The extra 10% discount can be used alongside another discount code which impacts other items in the basket, eg other "Extra 10% Off Promotional Packages".
* If you return any item it will result in the forfeit of the extra 10% discount unless replacements are purchased prior to any refund being issued.
* We reserve the right to withdraw the promotions at any time.

299203 Big Agnes Tiger Wall UL2 SD Ultralight Backpacking Tent
258917 Big Agnes Blacktail 3 Lightweight Backpacking Tent
251619 Big Agnes Copper Spur HV UL2 Ultralight Backpacking Tent
362432 Wechsel Venture 2 Lightweight Hiking Tent
362056 Marmot Limelight 3P Lightweight Camping Tent
251617 Big Agnes Copper Spur HV UL2 Ultralight Backpacking Tent
299580 Big Agnes Copper Spur HV UL1 Bikepack Ultralight Bikepacking Tent
299797 Big Agnes Blacktail 3 Hotel Bikepack Lightweight Bikepacking Tent
359364 Big Agnes Gold Camp 3 Mesh Inner Tent Cabin
359363 Big Agnes Gold Camp 3 Tarp Lightweight Tipi Shelter
299205 Big Agnes Tiger Wall UL3 SD Ultralight Backpacking Tent
362426 Wechsel Venture 1 Lightweight Hiking Tent
362413 Wechsel Tempest 2 Ultralight Hiking Tent
362410 Wechsel Exogen 2 Ultralight Hiking Tent
359358 Big Agnes Gold Camp UL3 Mesh Inner Tent Cabin
362391 Wechsel Exogen 1 Ultralight Hiking Tent
319326 Bach WickiUp 3 Ultralight Backpacking Tipi Tent
359331 Big Agnes Gold Camp UL3 Tarp Ultralight Tipi Shelter
325991 Vaude Drive Van Driveaway Camping Awning
359369 Big Agnes Gold Camp 5 Mesh Inner Tent Cabin
251606 Big Agnes Copper Spur HV UL1 Ultralight Backpacking Tent
359368 Big Agnes Gold Camp 5 Tarp Lightweight Tipi Shelter
299796 Big Agnes Blacktail 2 Hotel Bikepack Lightweight Bikepacking Tent
326803 Big Agnes Wyoming Trail 4 Car Camping Tent
326798 Big Agnes Wyoming Trail 2 Car Camping & Bikepacking Tent
342572 Big Agnes Blacktail 4 Lightweight Backpacking Tent
326791 Big Agnes Fly Creek HV UL1 Bikepack SD Ultralight Bikepacking Tent
326792 Big Agnes Fly Creek HV UL2 Bikepack SD Ultralight Bikepacking Tent
258916 Big Agnes Blacktail 2 Lightweight Backpacking Tent
299601 Big Agnes Copper Spur HV UL2 Bikepack Ultralight Bikepacking Tent
326784 Big Agnes Copper Spur HV UL4 Ultralight Backpacking Tent
325999 Vaude Drive Van Innertent Sleeping Cabin
323050 Bach Half Size Innertent Tent Accessory
283492 Big Agnes Blacktail 3 Hotel Lightweight Backpacking Tent
252352 Big Agnes Salt Creek SL2 Lightweight Backpacking Tent
251613 Big Agnes Copper Spur HV UL1 Ultralight Backpacking Tent
301477 Vaude Mark L 3 Lightweight Backpacking Tent
311015 Big Agnes Tiger Wall UL1 SD Ultralight Backpacking Tent
259488 Vaude Taurus 2P Lightweight Hiking Tent
140238 Marmot Vapor 2P Lightweight Hiking Tent
359435 Big Agnes Big House 4 Tent Basecamp Shelter
359438 Big Agnes Vestibule Big House 4 Accessory Awning
319344 Bach PioPio Solo Ultralight Hiking Tent
319329 Bach WickiUp 4 Ultralight Backpacking Tipi Tent
299038 Vaude Taurus 3 Lightweight Hiking Tent
301473 Vaude Hogan SUL 1-2 Ultralight Hiking Tent
216524 Big Agnes Tiger Wall 2 Platinum Crazylight Backpacking Tent
140360 Marmot Vapor 3P Lightweight Hiking Tent
259507 Vaude Chapel L XT Lightweight Trekking Tent
326783 Big Agnes Copper Spur HV UL4 Ultralight Backpacking Tent
359469 Big Agnes Vestibule Big House 6 Accessory Awning
273856 Big Agnes Salt Creek SL3 Lightweight Backpacking Tent
214581 Marmot Limelight 2P Lightweight Camping Tent
216544 Big Agnes Tiger Wall 3 Platinum Crazylight Backpacking Tent
257111 Marmot Tungsten UL 2P Ultralight Backpacking Tent
359462 Big Agnes Big House 6 Basecamp Shelter
203881 Vaude Hogan UL 2P Ultralight Trekking Tent
251624 Big Agnes Copper Spur HV UL3 Ultralight Backpacking Tent
258918 Big Agnes Blacktail 2 Hotel Lightweight Backpacking Tent
362438 Wechsel Voyager Lightweight 4-Person Camping Tent
299219 Big Agnes Tiger Wall UL2 Bikepack SD Bikepacking Tent
299322 Big Agnes Tiger Wall UL3 Bikepack SD Bikepacking Tent
214124 Big Agnes C-Bar 3 Lightweight Backpacking Tent
336951 Vaude Arco XT 3P Camping & Trekking Tent

Extra 15% Off Helinox Mix & Match Promotional Packages
* When you purchase any combination of two qualifying items (eligible tables & chairs) in a single transaction, a 15% discount will be applied when you use the applicable code at the checkout.
* This discount is only valid on selected Helinox tables & chairs marked with the offer.
* The extra 15% discount is in addition to any discounts already applying to the individual products, but cannot be used with any additional codes to further discount the individual products.
* The extra 15% discount can be used alongside another discount code which impacts other items in the basket, eg other "Extra 10% Off Promotional Packages".
* If you return any item it will result in the forfeit of the extra 15% discount unless replacements are purchased prior to any refund being issued.
* We reserve the right to withdraw the promotions at any time.

3 for the Price of 2 Socks
* When you purchase any combination of three pairs of socks in a single transaction, you will receive the lowest pair for free when you use the applicable code at the checkout.
* This is in addition to any discounts already applying to the individual products, but cannot be used with any additional codes to further discount the individual products.
* The 3FOR2SOCKS can be used alongside another discount code which impacts other items in the basket, eg other "Extra 10% Off Promotional Packages".
* If you return any item it will result in the forfeit the discount unless replacements are purchased prior to any refund being issued.
* We reserve the right to withdraw the promotions at any time.

Free Grangers Aftercare Set Worth £13.95 With Every Berghaus Footwear Purchase
* Offer only available on the linked Grangers Footwear & Gear Cleaner + Footwear Repel Plus Spray-On Shoe Cleaner set
* Offer only available while stocks of the specific Grangers Aftercare Set last
* No alternative product or cash alternative is available.
* We reserve the right to withdraw the promotions at any time.

Early Bird / Pre-order Discount
Your card will be charged in full when you place your order.
Availability dates are estimates and are subject to change. It is not uncommon for new season deliveries to be delayed and for availability dates to slip.
You will be updated by regular emails of the latest availability news, right up to the date your order is shipped.
Your order will be despatched when ALL items in your basket are in stock.
Upon request, in stock items can be shipped earlier but the early bird discount will be forfeited on these items unless there has been a significant availability delay.
Some brands/products are excluded from our Early Bird Promotion. No mention of the Early Bird Promotion will be made on excluded products.
Our Early Bird Promotion cannot be used in conjunction with other promotions or discount codes.
Our Early Bird Promotion does not apply to boats, dinghies or canoes or any products which benefit from one of these Special Offers.

10% Off Newsletter Sign Up Discount
10% off newsletter sign up discount only valid on full price products
Recipient must be a first-time customer to Absolute-Snow.
Only valid on full price products
Codes must be entered in your basket prior to purchase to claim your discount
Codes cannot be used in conjunction with any other discounts or promotions
In the event that you do not use a code at time of purchase & make a retrospective request, a credit note may be issued at our discretion - no cash refunds will be available
Discount code can only be used once.

Free Delivery Code
Free delivery code can only be used in the UK
Codes must be entered in your basket prior to purchase to claim your discount
Codes cannot be used in conjunction with any other discount code
Discount code can only be used once.

Winterlaken Ski & Lodge Package Deal
The Winterlaken Ski & Lodge package deal is an independent offer run by Interlaken Tourism, and not dealt with by Absolute-Snow. We accept no responsibility for any issues that arise as a result of booking with Interlaken Tourism. T&Cs, queries or issues are to be dealt with directly through the booking provider.

Interlaken Competition T&Cs: November 2023
By entering this competition, you are allowing us to contact you with further marketing emails. This can be changed at any time by signing in to your account. Winner's details will be sent securely to the distributor once the winner has been drawn, in order to send the competition prize. Competition starts on 1st November 2023 and closes at 11:00pm on 30th November 2023. No cash or alternative prize can be offered, however we reserve the right to offer an alternative prize if stock/size is not available. Winner will be chosen at random following the closing date. Winner must respond within 72 hours or an alternative winner will be drawn at random. Prize must be taken by 30th November 2024 and winner must organise their own travel, covered by the travel allowance - if travel costs more than the allowance, this must be covered by the winner.

Promotional Code Exclusions
Promotional codes are not eligible for use on the following brands, categories and products:
Backcountry Equipment, Berg, Big Agnes, Buffalo, Burton StepOn, Connelly, Elan, Garmin, Gentemstick, Gift Vouchers, Insoles & Services, Insta360, Jones, Kessler, Konvoi, Narbonne, NYA-EVO, Phantom, Radar, Slingfin, Sno-Go, Snowboard Addiction, Tentbox, Voltaway, YES, Zai, All Drones, Watersports Department, & items in our satellite warehouses
(These may differ depending on the promotion so please check the terms & conditions of the specific promotion)

Promotional Code Terms & Conditions
Codes must be entered in your basket prior to purchase to claim your discount
Codes cannot be used in conjunction with any other discounts or promotions
In the event that you do not use a code at time of purchase & make a retrospective request, a credit note may be issued at our discretion - no cash refunds will be available

Delivery Policy
* We deliver to BFPO providing your parcel does not exceed 1.05m in length. We are not able to deliver to a military base if you do not use a BFPO address. If you provide us with a military or BFPO address to which we are unable to deliver for either of these reasons, you will be liable for return and potentially repeat delivery charges.
^ Excluding Azores, Balearic Islands, Canary Islands, Cyprus, Gibraltar, Lithuania, Madeira, Malta and Romania.

Volume Surcharges
Delivery prices quoted are based on the weight of items in your basket. Couriers may apply surcharges to high volume parcels but we will contact you if this applies to your order. We reserve the right to ship your goods minus their original packaging in order to minimise parcel volume and to keep delivery charges as low as possible; we may do this without seeking your prior consent in order to expedite the shipment."

Acceptance of Parcels
All items will be delivered to the address that you have provided, and not necessarily you in person.
If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted.
If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.
All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products.
Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.
If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.
Re-delivery or redirection may be possible at additional cost.
Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods

Delayed and Lost Parcels
Unfortunately it is fairly common for parcels to be delayed, especially for international deliveries due to customs enquiries, but UK delays also occur if couriers suffer logistical difficulties and during busy periods around Black Friday and Christmas. It is, however, extremely rare for a parcel to be actually lost in transit; parcels almost always get delivered all be it later than anyone would like. If you are concerned that your parcel might not arrive in time please:e:
1) Send Absolute-Snow confirmation of your delivery address and post code.
2) Check with all members of your household and all neighbours who may have taken your parcel in for you.
3) After we have despatched your parcel we do not have any information about your parcel's whereabouts so please contact the carrier which, in the case of Royal Mail, will be your local sorting office.
4) If your order is urgent place a second order online in the usual way. Should you only ever receive one parcel, ask Absolute for a refund. Should you receive two parcels, ask Absolute for a free returns label and a refund.

Absolute will declare an undelivered parcel as ""lost in transit"" 30 days after despatch. You will be refunded in full for any lost parcel but, with the exception of Royal Mail Special Delivery, refunds will not be issued for late deliveries."

These brands, Analog, Anon, Burton and Patagonia do not allow us to deliver to addresses of the EU or EEA. We can therefore only deliver these brands to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden Switzerland and the UK.

Warranty Claims
The manufacturer's terms and conditions shall apply. Please refer to the appropriate manufacturer's website.
Most manufacturer's warranties cover faulty design, manufacture and materials but exclude faults or damage caused by impact, wear and tear, accident, neglect or misuse.
All warranty claims are at the manufacturer's sole discretion.
Any partially or wholly successful warranty claim shall infer no admission of liability on the part of the retailer, the distributor or the manufacturer.
Used and ex-demonstration items are sold with no manufacturer's warranty.
In the event of a successful warranty claim, the cost of returning goods will be reclaimable providing you receive returns consent from us and providing you return the goods using one of the delivery services we specify. This is available for the UK only. International returns costs must be met by the customer in all circumstances
In the unlikely event of a disagreement, you will be required to prove the fault lies in the design, manufacturer or materials used.
Manufacturer's warranties are in addition to and do not replace your statutory rights.

Returns Policy
We have a standard 30 day returns policy, allowing you to return any unused item within 30 days of purchase. Our Online Returns Portal is only available for UK returns which fall below the maximum dimensions for the returns option. Oversized items and International Returns must be arranged by the customer.

Extended Returns - Black Friday & Christmas 2023
Any orders placed between November 1st 2023 and December 14th 2023 are eligible for our extended returns period and can be returned up to January 14th 2024. Anything bought after December 14th 2023 will fall back into our normal returns policy, allowing 30 days to return the item from the date of purchase.

Package Deals
The return of items (such as a pair of snowboard boots) which qualified the purchaser to a package deal discount (such as buy a snowboard, boots and bindings to save an additional 10%) shall result in the forfeit of the discount unless replacement items are re-ordered prior to the return being made.

Transit Bags
Snowboard, ski and wakeboard bags which have been used to despatch your snowboard, skis or wakeboard, cannot be returned, credited or refunded as they will have become used items.

If we customise a product to your specific requirements, such as the drill mounting of bindings onto skis, you will not be able to cancel your order or return the goods after work has begun.

Underwear cannot be returned for hygiene reasons.

Protective Face Masks cannot be returned for hygiene reasons.
Climbing ropes must be returned coiled and sealed in their original wrapping/packaging. Opened climbing ropes cannot be returned and will not be refunded for safety reasons.

Brand New Condition
All returned goods and their packaging must be in brand new pristine condition, suitable for re-sale to another customer. Labels must be attached to the product. Damaged packaging will only be accepted if the damage was the minimum amount necessary to open the package and inspect the goods or if the damage was caused in transit.

For sunglasses, goggles and goggle lenses, returns will only be accepted if the original plastic film or protective plastic bag protecting the lens has not been removed. If you would like to inspect a lens, please do so by peeling back only a small corner of the film before replacing it.

Lost in Transit
If a returned item is lost in transit, you will need to make a claim against the carrier.

Wrong or Faulty Goods
If we send you wrong or faulty items, goods you never ordered, or substitute goods you prefer not to accept, we will refund or issue a credit note to cover your return delivery charges providing you obtain our consent by email and use the return delivery method that we stipulate. Customers shall pay return delivery charges in all other instances. We will refund original delivery charges (from when we first despatched the goods to you) providing you cancel your order within 7 days of purchase and providing the parcel was sent using the cheapest available option.

The Waste Electrical and Electronic Equipment (WEEE) Directive
When you purchase any electrical or electronic product from The Boarding Company limited, the sale is subject to The Waste Electrical and Electronic Equipment (WEEE) Directive. Under this directive, the Boarding Company Limited is pleased to offer it's customers a free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Customers shall be responsible for all take-back delivery charges. Alternatively, you may prefer to simply take your old electrical products to your nearest recycling centre. This will save you the return delivery charge and reduce your carbon footprint still further.

We aim to deal with all complaints as effectively as possible. In the first instance, please email us at [email protected], letting us know your order reference and the issues that you have encountered. In most cases, we can resolve the issue very quickly. If further information is required, we may ask you to provide further detail or images via our website's messaging system.



Privacy & Security

At The Boarding Company Limited we believe in the importance of looking after your information and ensuring you have maximum control over it. Only those within our network with the appropriate access level are able to view your information. If you’d like any help accessing, amending or deleting any information please contact us.

We remain fully committed to the protection of your privacy at all times. The information contained in this policy has been published to inform you of the way in which any personal data (as defined below) you provide us with or we collect from you will be used. Please read this information carefully in order to fully understand how we treat such personal data.

When you access or use our website, you agree to our privacy policy and you consent to our collection, storage, use and disclosure of your personal data for the purpose of processing an order, in accordance with this policy.

Private Information
No staff at The Boarding Company Limited are able to see any of your credit or debit card information. This information is held by Sage Pay, our payment providers. Sage Pay are the UK’s largest provider of online credit and debit card processing services. When we provide refunds to your card, we cannot see any of your card information at this time either. This makes purchasing online with The Boarding Company Limited's websites far more secure than any in-store, mail order or telephone purchase.

Transaction Security
All transaction information passed between The Boarding Company Limited's websites and Sage Pay is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers by Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing we pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption & Data Storage
Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign’s Global Root certificate, making them all but impossible to extract. The data Sage Pay hold is extremely secure and is regularly audited by the banks and banking authorities to ensure it remains so.

Sage Pay Links to Banks
Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is encrypted and secure and cannot be tampered with.

Sage Pay Employee Access
No individuals within Sage Pay are able to decrypt transaction information or cardholder data. Sage Pay systems only allow access to their most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from Sage Pay’s own employees because their systems never display the full card numbers, even on administration screens.

Our Use of Your Data
The personal data we hold about you may be used in any of the following ways:
To provide you with the means to create an order, including administration and management of your account.
To provide you with user support.
To comply with applicable laws, court orders, government and law enforcement agencies’ requests.
To send you further information about our services for which we think you may have an interest. This information will be supplied only where you have given consent.
To provide you with notification about any changes to the Service.
We will never supply your personal data to third parties.
We may at times provide links on our website to third party websites, including without limitation those owned or managed by our partner networks, affiliates or advertisers. These websites have separate privacy policies, and we therefore cannot accept any responsibility for the content. As such, choosing to follow these links is a choice you make at your own risk, and we advise that you check these websites' individual privacy policies before submitting any personal data.

Your Rights
You retain the right to request us to refrain from processing your data for the purposes of marketing. To exercise such right, you may reply to any information we send you, detailing your request that we refrain from sending any marketing correspondence, or you can exercise this same right by contacting us, via our website “Contact Us” service. If, at any time, we intend to use your data for marketing purposes, it is standard practice for us to make you aware in advance of using such data.

You retain at all times the right to access / amend / delete any personal data we hold about you providing the request does not contradict any laws. You may exercise this right by contacting us via our website “Contact Us” service. You may also lodge a complaint with the UK data protection regulator, should you be dissatisfied with the way that we handle your personal data.

Personal Data We May Obtain From You
Personal data means any information relating to an identifiable person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person.

We may obtain and use the following personal data about you:
Data you provide when creating an account, on our website, for the purposes of making a purchase.
Data and information you submit or upload through our “Contact Us” service
Details of transactions made by you through the website.
Responses to optional research surveys we ask you to complete.
Details of your visits to our website, which includes without limitation; location and traffic data, weblogs, resources you access and other communication data.

Where We Store Personal Data
We store the personal data you provide us with on our secure servers. In the event of you choosing a password which grants you access to the account created within our website, it remains your responsibility to maintain the confidentiality of this password.

As the transmission of data via the internet cannot be assumed completely secure, we cannot guarantee the security of any of your data transmitted to our website; you are therefore responsible for any risk associated with such transmission. We will however at all times take all reasonable steps to ensure the transmission of your data is executed as securely as possible, and upon receipt of your we will continue at all times to enforce strict security procedures and features in an attempt to prevent any unauthorised access.

How We Protect Your Personal Data
We will take reasonable steps to maintain appropriate technical and organizational measures to protect the personal data you provide to us against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your personal data.

Our Partners
To ensure the best possible customer experience, we work with some external partners. We rigorously examine their policies before working with them, to ensure your data remains secure. Specific information is available on request.

We share your name, email address and the product/service you purchased (as obtained during the order process) with Feefo, who will send you an email on our behalf asking you to complete a review. Our legal basis for doing this is our legitimate interest in asking for feedback in order to improve our products and services. Please see Feefo’s privacy policy for more information on how Feefo uses the reviews you submit. Any questions just ask! Email [email protected] and they will be sure to help.

How Long We Keep Personal Data For
We will keep your personal data for the duration of the period required by law. At the point of expiry from the required period, your personal data will be deleted.

Marketing Messages
If you've given us permission to contact you with marketing messages and our latest updates, we'll do so, but you can change your mind at any time by updating your preferences in your account or simply clicking 'unsubscribe' on any of our emails.

If you've also opted in to text messages and want to change your mind, simply reply STOP to any message.

If you have any questions or need any support, simply contact our Customer Service team at [email protected] and they'll be able to support you.

Changes To Our Policies
To keep up with the latest guidance and regulations, we may update our policies on how we store your data. If we do, we'll keep this page updated so you can stay informed.

Your Rights
Under the Data Protection legislation, you have the following rights with regards to your personal information:
- the right to be informed about the collection and the use of your personal data
- the right to access personal data and supplementary information
- the right to have inaccurate personal data rectified, or completed if it is incomplete (you can also do this through your account)
- the right to erasure (to be forgotten) in certain circumstances
- the right to restrict processing in certain circumstances
- the right to data portability, which allows the data subject to obtain and reuse your personal data for their own purposes across different services
- the right to object to processing in certain circumstances
- rights in relation to automated decision making and profiling
- the right to withdraw consent at any time (where relevant)
- the right to complain to the Information Commissioner

This website records information about website visitors via the use of cookies, but you can choose not to allow some types of cookies.

Some are first-party cookies, for remembering things like your login information and storing your products in your basket when you add them there, and some are third party cookies, for things like advertising and making sure you see relevant products in our marketing.

Cookies are small snippets of text stored in your web browser. This website uses the following cookies:

Absolute-Snow (AbsoluteSnow_Session)
This cookie contains a unique identifier used to identify the contents of your shopping basket and to enable online payments to be made. This cookie is essential for the successful operation of this website. If you disable cookies, you will not be able to shop online on this, or any other website.

Google Analytics (__utma, __utmb, __utmc, __utmz)
These cookies contain data which allows Google to monitor how visitors use this website. Google makes this data available to The Boarding Company Limited in aggregated format. The type of information it enables us to see includes page load times, the most popular pages, visitor numbers, geographic visitor locations, etc. These cookies are completely anonymous and are never linked with your personal data.

Google Adwords Remarketing
We work with Google Adwords Remarketing who set cookies during your visit to our website for remarketing purposes. This enables you to view advertising on other websites for products and services likely to be of direct relevance to you. You can opt out by visiting Google's Ads Settings.

YouTube and Vimeo
Some of our pages have embedded YouTube and Vimeo videos. These services may use their own cookies.

AddThis (uit, uid, uvc, psc)
AddThis is a web page sharing service that allows pages to be shared on various social media platforms at the click of a button. These cookies store unique identifiers that allow AddThis to monitor which products are supplied. This information is anonymous and cannot personally identify you. AddThis may use this information or an aggregation of this information to provide related advertising through other networks, however, these adverts are not shown on this site. AddThis has an opt-out privacy policy. Visit addthis.com for more information.

We work with Klaviyo to help support our web tracking, gathering information and supporting you with making sure the messages we send you are relevant. When Klaviyo's JavaScript "Klavioyo.js" is enabled, the __kla_id cookie can track you, for instance when you fill out a Klaviyo signup form or click a link from a Klaviyo email. This web cookie can last for up to 2 years, or 7 days when using Safari with the ITP 2.1 update. If JavaScript is off, you will not be cookied.

At the time of writing, this website does not use any other cookies.

Mobile Terms of Service Absolute-Snow

Last updated: June 13, 2023

The Absolute-Snow mobile message service (the "Service") is operated by Absolute-Snow (“Absolute-Snow”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Absolute-Snow’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Absolute-Snow through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Absolute-Snow. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt-out of the Service at any time. Text the single keyword command STOP to Absolute or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Absolute-Snow mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Absolute or email [email protected].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

SMS abandoned cart disclosure

Absolute-Snow uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

Third-party data sharing

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Marketing Messages
If you've previously opted in to receive text messages and want to change your mind, simply reply STOP to any message.

If you have any questions or need any support, simply contact our Customer Service team at [email protected] and they'll be able to support you.

If you would like to speak to a member of our team about any of our Terms & Conditions or Privacy Policies, please don't hesitate to drop us a line at [email protected].

We also have answers to many of your questions on our Help Centre.