Customer Services Assistant | Fixed Term | Oct-March

Head Office, Watford, WD24 4YW

Working alongside our team of passionate employees, the customer services assistant is arguably one of the most important roles in the business as you will be responsible for delivering first class customer service via telephone and email. Our ideal candidate needs to have a 'can do' attitude and bags of enthusiasm to fill this varied and hands on role. We are currently looking for a new recruit to join our existing team through our peak winter period, October 2020 - March 2021.

Key Responsibilities:
 

  • Answering customer's telephone inquiries

  • Processing multi channel inquiries via our internal messaging system

  • Processing customer returns

  • Liaising with couriers to ensure deliveries arrive on time
  • Helping to recommend product to our customers
     

Key Skills:
 

  • Excellent written and communication skills

  • Excellent organisation skills

  • Good computer literacy

  • Working knowledge of Microsoft Office

  • Knowledge and passion for the sports we work in is preferred but not essential

  • A 'love what you do' attitude

  • Friendly, passionate and approachable demeanor

We have a team-based culture and everyone is expected to ‘muck in’ and help out on a very wide variety of tasks, as and when the need arises. For some positions, evening and weekend working will be required. For all positions overtime is likely to be required during busy periods. Even our Managing Director has been known to pack parcels at Christmas! Our team spirit and team based working practices make it a fulfilling and exciting place to work. All salaries will be based on experience and qualifications. Having identified preferred candidates, we intend on making job offers which will not be turned down!

To view our application procedure: Please Click Here

We can't wait to hear from you!

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